Refunds and Store Credit

• Eligibility for Refunds or Store Credit:
We offer refunds or store credit on uncut geogrids if they are returned in perfect, untouched condition. This must be done within 5 weeks of the purchase date.
• Condition of Return:
The geogrids must not be cut, used, or altered in any way. All returned items must be in the original packaging, in new condition, and free from damage.

Change of Mind Returns

• 7-Day Change of Mind:
If you change your mind about your purchase, you can return uncut geogrids within 7 days of delivery. However, you will be responsible for covering all shipping costs associated with the return.

How to Process a Return

To request a return or refund, please contact our team at sales@ezyhex.com.au with your order number and details of the return. Our team will provide you with return instructions and assist you throughout the process.

Important Notes

• Shipping costs for the original purchase are non-refundable.
• Items that do not meet the return eligibility requirements may not be accepted and may be returned to you at your expense.

We strive to make your experience with Ezyhex as smooth as possible. If you have any questions or concerns about our refunds and returns policy, please don’t hesitate to reach out to us.